Customer Support
Customer Support
We're here to help! Whether you want to learn more about us, get in touch, or find answers to your questions, you'll find everything you need below.
About Us
Welcome to Sabeanz Coffee & Tea, where passion meets perfection in every cup. We are a premium coffee and tea brand dedicated to bringing you the finest single-origin coffees, expertly crafted blends, and exceptional teas from around the world.
Our Story
Founded with a love for artisanal craft and a commitment to quality, Sabeanz was born from the belief that great coffee and tea should tell a story. Each product in our collection is carefully sourced from renowned growing regions, roasted in small batches, and packaged with care to preserve peak freshness.
Our Commitment
We believe in transparency, sustainability, and building relationships with our growers. Our premium luxury approach means we never compromise on quality, from bean to cup. Every product is selected to deliver an exceptional experience that honors the origins and the people behind it.
What We Offer
• Single-origin coffees that showcase unique regional flavors
• Expertly crafted blends for balanced, complex profiles
• Flavored coffees for those who love a creative twist
• Sample packs to explore and discover your favorites
• Premium teas sourced from the world's finest gardens
Contact Us
Have a question, comment, or just want to say hello? We'd love to hear from you!
Email Us
For general inquiries: support@sabeanz.com
For wholesale inquiries: wholesale@sabeanz.com
Response Time
We typically respond to all emails within 24 hours during business days (Monday-Friday, 9am-5pm CST).
Mailing Address
Sabeanz Coffee & Tea
[Your Address]
[City, State ZIP]
Follow Us
Stay connected and join our community on social media for brewing tips, origin stories, new releases, and special offers.
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.
Is it safe to order from your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
Please contact us immediately at support@sabeanz.com if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.
Shipping & Delivery
How long will it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times vary by location: 3-5 business days for domestic orders and 7-14 business days for international orders.
Do you ship internationally?
Yes! We ship our premium coffee and tea worldwide. International shipping rates and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
Products & Quality
How should I store my coffee?
Store your coffee in an airtight container in a cool, dark place away from heat, light, and moisture. Avoid refrigeration as it can introduce moisture and odors.
What's the difference between whole bean and ground coffee?
Whole bean coffee stays fresher longer and allows you to grind just before brewing for maximum flavor. Ground coffee offers convenience and is ready to brew immediately.
How fresh is your coffee?
We roast our coffee in small batches to ensure peak freshness. All coffee is roasted to order and shipped within days of roasting.
Returns & Exchanges
What is your return policy?
We want you to love your coffee! If you're not satisfied, please contact us within 30 days of delivery and we'll work with you to make it right.
Can I return opened products?
Due to the nature of our products, we can only accept returns of unopened items. However, if there's a quality issue, please reach out and we'll resolve it.
Still have questions? Don't hesitate to reach out to us – we're always happy to help!