Refund Policy

Refund & Exchange Policy – Sabeanz

At Sabeanz, we understand that situations may arise where you may need to return or exchange your purchased coffee beans or tea products. We take great care to ensure that all our products are fresh, properly packed, and free from defects before dispatch. However, in cases of defects or damages, we offer a suitable resolution including exchange or refund.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in the same condition as received, unused, and unopened.

  • All original packaging must be intact and undamaged.

  • You must have the receipt or proof of purchase.

  • The return or exchange request must be initiated within 7 days of receipt.

Important Note

Due to the nature of coffee and tea products, opened items will not be eligible for return or exchange for hygiene and quality reasons.

How to Start a Return or Exchange

Please visit the Contact Us section on our website or email us at sabeanzcoffee@gmail.com to initiate the process.

Once the return is approved:

  • You will be responsible for sending the item back using a trackable shipping service.

  • Shipping costs for returns or exchanges are the customer’s responsibility, unless the item was defective or incorrect.

Damaged or Defective Items

Upon receiving your order, please inspect it carefully.

If you find any:

  • Defects

  • Damages

  • Incorrect product

Please contact us immediately so we can assess the issue and resolve it.

For damaged or faulty products, we offer:

  • Free exchange, or

  • Full refund (if exchange is not possible)

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved:

  • Your refund will be processed and credited back to your original payment method within 5–7 working days.

  • Please note that your bank or payment provider may take additional time to process the refund.

Follow-up on Refunds

If more than 10–15 days have passed since the approval of your return and you have not received your refund, please contact us with your order number to expedite the process.

Exchanges

If you'd like to exchange an item:

  • Exchanges are only applicable for damaged, defective, or incorrect items.

  • If the product has no issue and you still request an exchange, delivery charges will be paid by the customer.

  • The fastest way is to return the original item and place a new order once approved.

Shipping for Returns & Exchanges

  • Customers are responsible for the shipping costs associated with returns or exchanges (unless the item is defective or incorrect).

  • Kindly use a trackable shipping service when sending items back to avoid any issues.

  • Sabeanz is not responsible for lost or delayed return shipments.

If you have any further queries or concerns, feel free to contact us. We are always here to assist you ☕

Sabeanz Team