Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is it safe to order from your website?

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

Can I modify or cancel my order?

Please contact us immediately at sabeanzcoffee@gmail.com if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.

Shipping & Delivery

How long will it take to receive my order?

Orders typically ship within 1-2 business days. Delivery times vary by location: 3-5 business days for domestic orders and 7-14 business days for international orders.

Do you ship internationally?

Yes! We ship our premium coffee and tea worldwide. International shipping rates and delivery times vary by destination.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

Products & Quality

How should I store my coffee?
Store your coffee in an airtight container in a cool, dark place away from heat, light, and moisture. Avoid refrigeration as it can introduce moisture and odors.

What's the difference between whole bean and ground coffee?

Whole bean coffee stays fresher longer and allows you to grind just before brewing for maximum flavor. Ground coffee offers convenience and is ready to brew immediately.

How fresh is your coffee?

We roast our coffee in small batches once your order is placed and ship it straight to you within days of roasting to ensure peak freshness.

Returns & Exchanges

What is your return policy?

We want you to love your coffee! If you're not satisfied, please contact us within 30 days of delivery and we'll work with you to make it right.

Can I return opened products?

Due to the nature of our products, we can only accept returns of unopened items. However, if there's a quality issue, please reach out and we'll resolve it.

Contact & Support

How can I contact customer support?

You can reach us at sabeanzcoffee@gmail.com or through our contact form. We typically respond within 24 hours during business days.

Do you have a subscription service?

Yes absolutely! You can Sign up for subscription from any product page when you add the product to care. Also Signup for our newsletter to be notified when it becomes available.